Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email admin@coppersunbooks.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Coppersun Books
Coppersun Suite
Stanmore Business Centre
Howard Road,
Stanmore
Middlesex
HA7 1BT
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include ebooks, music and digital music. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Postage Fee

We do not refund the original shipping and handling that you paid on the order.

Accepted Methods of Payment

– PayPal
– Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Cheque/Money Order

Coppersun Books
Coppersun Suite,
Stanmore Business Centre,
Howard Road,
Stanmore, Middlesex
HA7 1BT

Shipping Policy Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 5pm.

Carriers

We use the following carriers to deliver our orders:

– Royal Mail
– Parcel Force

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Mail mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.